Sika Canada Inc. – Customer Service



Under the mandate of the Vice-President Customer Experience and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for:

  • Processing customer orders in SAP
  • Coordinating with Logistics, Production and Inventory Planning to ensure that customers receive their products on-time.
  • Communicating regularly with Sales Representatives in each target market to support customer needs.
  • Supporting existing accounts and maintaining a strong relationship with key contacts.


  • Enter orders, process payments and ensure shipment
  • In each order, verify products, quantity, pricing, shipping dates and special requirements including export documents and technical documents where necessary.
  • Coordinate with Team Leads, Logistics, Production and Inventory Planning to ensure that products are delivered on-time.
  • Receive inbound calls and emails and provide existing or prospective customers with information on placing an order, order details, pricing information or necessary documentation.
  • Ensuring complete customer satisfaction, when required, coordinate with teams to complete files that may include returns, credits, delays or claims.


A Customer Service Representative’s performance is evaluated according to the following criteria:

  • Meeting Key Performance Indicators as established for the Customer Service department
  • Internal audits of orders


  • College degree with a minimum of 2 years’ experience in Customer Service
  • Must have excellent computer skills (Microsoft Office Suite)
  • Experience with SAP would be a strong asset
  • Experience with Salesforce would be an asset
  • Follow Sika’s training applicable to the position including SMS, Health and Safety, Environment


  • Bilingualism is a strong asset (English and French) spoken and written
  • Excellent interpersonal skills.
  • Excellent oral and written communication skills.
  • Strong ability to work under pressure.
  • Excellent organizational, time management and priority management skills.
  • Must be a team player.

Posted on

March 7, 2023